FAQs

Ordering from Karen Smith, Metal Artist:


  • All sales are final; items may returned for store credit only
  • Returns must be initiated within 7 days of delivery
  • We are unable to accept custom designs or resized items for exchange or return. 
  • Customer is responsible for all shipping charges. Items eligible for exchange should be insured and mailed to: 


Karen Smith, Metal Artist
PO Box 16088
Oakland, CA 94610


  • Items may also be returned in person 
  • Any item of wearable art returned for store credit must be unworn and in sellable condition. We reserve the right to refuse any item that has been worn or damaged. 


ALL CUSTOM ORDERS  ARE FINAL SALE 

(Custom orders are unavailable until further notice: May, 2019)


ALL SALE ITEMS ARE FINAL SALE and are ineligible for return/exchange.


ALL FINE ART PURCHASES ARE FINAL SALE and are ineligible for return/exchange.